My order has not arrived

Arrival times are shown as a guideline only. If you do not receive your order within the timeframe stated please contact us so we can look into it for you. Once we have dispatched an item it is in the hands of our couriers, this means we have to adhere to their policies and procedures.

Items are not considered to be lost in transit until 7 days after the dispatch date. Once the 7 day period has passed we will either refund or replace the lost item. You may be required to complete a claims form so we can be reimbursed for the cost of the item from the Courier.

We cannot accept any responsibility for incorrectly entered addresses or if our Couriers are unable to deliver to your address and any other situations beyond our control.